Dear Yarn Tree,
I stood outside you for almost an hour yesterday, awaiting your opening. Yes, I realize that arriving so early was my own doing, but that doesn’t excuse your end of the deal. Your owner arrived 30 minutes before opening time, and I knew I didn’t have much longer to wait. At 15 to the hour, I peeked in the window to find your owner on the phone, frantically waving at me that she wasn’t open(yet). Not a problem. I still had 15 minutes to wait. I’d managed to keep my 3-year-old entertained that long, 15 more minutes wasn’t going to kill us.
4:00–your new Summer opening times for the weekdays–rolled around but your doors remained locked, the lights out. I know your owner could have seen us standing in front of the window. That is, if she was ready to open. 3YO and I waited. 4:15 rolled around and still nothing. Not even an acknowledgement of our presence, with perhaps the statement that there were problems and there would be a delay. Nothing. So, I took my 3YO who was anxious to ride the train(we took the bus from Brownsville–do you know how far away that is?) back home, and walked away.
Your owner just lost a good customer. Unlike the majority of the time where I probably never spent more than $40 I might have been ready to drop a pretty penny there that day. We stood out there, wishing away the storm clouds–their outpouring we’d somehow managed to avoid all day–while she ignored us.
I might just be one customer. Your owner might feel, “Well, I don’t need your business anyway!”. And that’s fine. But for every customer she serves well, she might see two more. So what does that mean when you lose one? Word of mouth is swift in this town.
I won’t miss trekking all the way to ‘the ends of the Earth’ to visit you, Yarn Tree, with your terrible hours. I’d rather spend my money at other retailers, who provide much better service.
Pissed off former customer
Addendum: If any readers out there think I’m being callous and not caring about her personal problems, keep it to yourself. Had the roles been reversed, I’m sure she’d have wanted my shop on a platter.